Returns and Refund Policy

At Rhitz & Co., we are dedicated to ensuring your complete satisfaction with our products. If for any reason you are not entirely pleased with your purchase, we offer a straightforward returns and refund policy to address your concerns.

30-Day Satisfaction Guarantee:

We stand behind the quality of our watch winders and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.

Easy Returns Process:

To initiate a return, simply contact our customer support team within 30 days of receiving your order. We will provide you with a return authorization number and detailed instructions on how to return your item.

Please ensure that the item is returned in its original condition, unused, and with all original packaging and tags intact. Returns that do not meet these criteria may not be eligible for a refund.

Refund Process:

Once we receive your returned item and verify its condition, we will process your refund promptly. Refunds will be issued to the original method of payment used for the purchase.

Please note that shipping costs are non-refundable, and you will be responsible for covering the return shipping expenses unless the return is due to an error on our part or a defective product.

Exchanges:

If you would like to exchange your item for a different model or variant, please indicate your preference when contacting our customer support team. We will assist you in processing the exchange and ensure that your replacement item is promptly shipped to you.

Damaged or Defective Items:

In the rare event that your item arrives damaged or defective, please contact us immediately upon receipt. We will work diligently to resolve the issue and provide you with a replacement item or a full refund, including any associated shipping costs.

Contact Us:

If you have any questions or concerns about our returns and refund policy, or if you need assistance with a return or exchange, please don't hesitate to contact our customer support team. We are here to help and ensure that your Rhitz & Co. experience exceeds your expectations.